FAQ
Q. Do you use eco-friendly packaging?
Yes.
IYAKI is a brand that tells stories about our connection with nature.
We hope that story goes beyond the clothes, which is why we extend our care for nature to the packaging that holds them.
Q. Where are IYAKI products made?
All IYAKI products are designed by IYAKI and made in Korea using carefully selected materials.
Each piece is crafted with care by experienced artisans, with a focus on quality that allows children to wear it comfortably and enjoy it for a long time.
From selecting materials to production and finishing, every detail is thoughtfully considered with children in mind.
Q. Is gift wrapping available?
All IYAKI products are carefully packaged and ready for gifting as standard.
You can also choose to add an IYAKI shopping bag as an option. If selected, it will be included with your order for gifting.
Like a small gift that opens up a child’s world,
every order is prepared and sent with care.
Q. How should I care for my IYAKI garments?
Please refer to the care label attached to each garment for specific washing instructions.
To help preserve the shape and color of your garment, we recommend washing in lukewarm water and air drying.
For items with prints or decorative details, please wash inside out. If using a dryer or iron, we recommend using a low-temperature setting.
For certain outerwear pieces, such as wool coats, dry cleaning is recommended.
Q. How do I choose the right size?
Please refer to the size guide provided on each product page.
As children grow quickly, we recommend choosing a size with a little room to grow.
Please note that slight variations in measurements may occur depending on the measuring method and individual body shape.
For more detailed sizing information, please visit our SIZE GUIDE page.
Q. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us at help@iyaki.co before your order has been shipped.
Once an order has been shipped, modifications or cancellations may no longer be possible.
As some IYAKI pieces are produced in small batches, cancellations may be limited if production has already begun.
Q. Can I exchange or return an item?
You may request an exchange or return within 7 days of receiving your order.
Please note that exchanges and returns may not be accepted in the following cases:
- Items that have been worn or washed
- Items that are no longer in their original condition
- Items that have been damaged due to customer handling
As some IYAKI pieces are produced in small batches, exchanges or returns due to a change of mind may be limited.
If you would like to request an exchange or return, please contact us at help@iyaki.co within 7 days of receiving your order.
Q. How long does shipping take?
1. Ready-to-Order Items
Some items, such as T-shirts, are shipped within 1–3 business days.
2. Made-to-Order Items
Some items, including jackets, denim, coats, and dresses, are produced in small batches and may be made after your order is placed, depending on stock availability.
Production generally takes 3–7 business days, but may take up to 15 business days depending on order volume and production schedules. Orders are shipped as soon as production is complete.
Delivery Time
Delivery generally takes 2–5 business days after shipment. Delivery to remote or rural areas may take longer.
※ Production time is not included in the delivery time stated above.
※ Delivery may be delayed due to unforeseen circumstances, such as weather conditions or courier delays.